Resume

Design and develop digital experiences for churches while contributing to creative direction, product development, client strategy, and marketing.

• Designed and developed a reusable Rock RMS website theme and mobile app package within my first year working with the platform, helping establish scalable offerings for church clients.
• Lead website and mobile app design projects, translating ministry needs into intuitive experiences, technical requirements, and implementation plans.
• Led the company's rebrand, including visual identity, messaging, positioning, website design, and marketing initiatives to improve brand clarity and personality.
• Partner with clients and internal teams to define project scope, establish priorities, coordinate implementation, and deliver practical solutions.
• Create wireframes, prototypes, process maps, and documentation to align stakeholders and simplify complex technical decisions.
• Support client discovery and sales conversations by evaluating needs, recommending solutions, and communicating scope and technical considerations.

Led digital strategy, creative direction, and website development for the Division of Energy & Innovation.

• Directed website strategy and redesign initiatives to create distinct digital experiences for the division's audiences and objectives.
• Led a cross-functional team of developers, content contributors, and student workers while collaborating with subject matter experts.
• Established content processes, editorial guidance, and digital standards to improve consistency, accessibility, and maintainability.
• Guided stakeholders through digital decisions, balancing organizational priorities, user needs, and available resources.

Advanced user experience, design consistency, and content management practices across the university's digital presence.

• Proposed and led a CMS modernization initiative to improve the university's digital infrastructure and editorial experience.
• Designed and implemented a website design system to strengthen brand consistency and usability.
• Conducted content and usability audits to identify opportunities for better navigation, accessibility, and content organization.
• Developed documentation and training resources to support decentralized website management.

Established the university's first dedicated UX team within Information Technology.

• Built and led a multidisciplinary team focused on user research, content strategy, digital design, accessibility, and training.
• Developed UX strategy for enterprise services, including student onboarding, intranet improvements, and software experiences.
• Collaborated with leadership and cross-functional teams to prioritize digital improvements and advocate for user-centered decisions.

• Led user research, usability testing, and service design initiatives for internal digital systems.
• Facilitated workshops and process mapping to simplify workflows and improve service experiences.
• Developed digital solutions and a centralized product catalog to improve technology request and approval processes.
• Collaborated with business analysts and stakeholders to translate operational challenges into user-focused solutions.

• Supported website development and digital communication for 24 university departments.
• Restructured complex institutional content into accessible, audience-focused web experiences.
• Combined content strategy, graphic design, and front-end development to improve navigation and communication.

• Designed print and digital communications, signage, and web resources for campus public safety.
• Simplified complex safety and compliance information through accessible design and clear communication.