Jessica Gorbett

Conroe, Texas

Creative problem-solver who sees the bigger picture and knows how to bring it to life.

Experience

Sam Houston State University

3.64 GPA // May 2019

Nielsen Norman Group

ID: 1034952 // May 2021

Conducting qualitative and quantitative user research.
Applying user-centered design principles.
Applying W3C accessibility standards.
Creating UX artifacts: wireframes, prototypes, user flows, journey maps, and UI design.
Knowledge of human usability and responsive design.
Planning and conducting usability testing.
Creating content plans and site maps.

Developing Rock RMS website themes using Lava, HTML, CSS, JavaScript, and Bootstrap.
Building Rock Mobile experiences using Lava and XAML.

Translating ministry and business needs into clear UX and development requirements.
Distilling complex technical concepts for nontechnical audiences.
Presenting technical information, requirements, and recommendations to clients, stakeholders, and leadership.
Facilitating recurring client and retainer meetings to review priorities, resolve questions, and coordinate ongoing work.

Analyzing business processes, ministry needs, and technical requirements.
Mapping end-to-end workflows to identify opportunities for improvement.
Defining scope and balancing user experience, technical constraints, timelines, and maintainability.
Designing and improving workflows to support operational and ministry processes.
Managing projects, coordinating work, and prioritizing development needs.
Referencing data to support design and business decisions.

Rock Star by Spark Development Network // September 2026
High-Potential Employee Leadership Academy Participant
// August 2023 – May 2024
SHSU Spotlight on Staff Award // September 2021