Resume

A summary of my education, experience, skills, and tools.

Education

User Experience Certification

Nielsen Norman Group, ID: 1034952

May 2021

Bachelor of Fine Arts in Graphic Design

Cum Laude, Overall GPA: 3.64

Sam Houston State University

May 2019

Experience

Texas Southern University

Sr Web UX Developer

Mar 2024 – Present

I am responsible for analyzing website and form solutions, strategically planning and implementing improvements, and administering the content management system. My role includes the development of no-to-low code templates to enhance the user experience and streamline content management processes.

Sam Houston State University

User Experience Manager

May 2023 – Mar 2024

I started a new User Experience team, overseeing user experience for campus digital products, including research, content, design, development, and training. I am leading 2 full-time and 3 part-time staff within Information Technology to create user-centric solutions.

User Experience Developer

Sep 2022 – May 2023

In September 2022, my position shifted to Information Technology, where I contributed to the division realignment project. I enhanced technology processes by designing and conducting user research for technology acquisition request forms. Additionally, I conducted workshops to improve the IT service catalog in the customer service portal and developed a product catalog to streamline processes and reduce software duplication. I continued to support Finance and Operations within the IT department.

User Experience Developer

Oct 2021 – Sep 2022

My position in Finance & Operations, as a Web & Media Developer, expanded role beyond web development to a one person UX Team. In addition to writing front-end code and designing, I actively engaged in user research and led workshops for complex forms and automated workflows. I also collaborated with Business Analysts to help departments select and maximize software.

Web & Media Developer III

Jun 2019 – Oct 2021

Working for Finance & Operations, I overhauled web content for 24 departments with a focus on meeting internal audience needs and enhancing operational efficiency. This role required understanding of business processes and services to effectively write, organize, and design content.

Student Asst - Graphic Designer

Jan 2018 – Jun 2019

This role began as a vector map project for parking but evolved into web development and marketing for all of Public Safety Services. I successfully simplified complex parking systems for campus understanding through web development, mass emails, flyers, brochures, signage, and social media. Subsequently, I heightened campus security awareness by updating police content on the website, designing security and safety annual reports, and creating the Campus Security Authority form.

Student Asst - Print Lab Assistant

Sep 2017 – Jan 2018

Provided excellent customer service to students utilizing the graphic design print lab by troubleshooting errors and promoting cleanliness at Sam Houston State University.

Skills

User Experience

  • Conducting qualitative and quantitative user research.
  • Applying of user-centered design principles.
  • Applying W3C accessibility standards.
  • Developing of wireframes, prototypes, and user flows.
  • Knowledge of human usability and responsive design.
  • Planning and conducting usability testing.
  • Creating content plans and site maps.

Development

  • Proficient HTML5 and CSS3 coding.
  • Basic JavaScript and jQuery coding
  • Proficiency with BootStrap and Zurb CSS libraries.
  • Ability to understand of software strengths and limitations.
  • Administrating Content Management System.

Communication

  • Ability to distill complex concepts.
  • Ability to create and present/communicate complex technical information to a variety of stakeholders and leadership.
  • Building consensus and articulating the impact of design.

Business

  • Analyzing business process and needs.
  • Managing projects, automating workflows, and prioritizing work.
  • Leading and facilitating design sessions with end users, stakeholders, and development teams.
  • Mapping end-to-end workflows for enhanced understanding and identifiying improvements.

Tools

Adobe Acrobat Pro

PDF Forms & Accessibility

Adobe InDesign

Layout Design

Adobe Illustrator

Vector Design

Adobe Photoshop

Photo Editing

Adobe Sign

Digital Signature Software

Cascade CMS

Content Management System

dotCMS

Content Management System

Figma

UI Design & Prototyping

Font Awesome

Cloud Icon Library

Google Analytics

Web Analytics

LucidChart

Collaborative Diagramming

LucidSpark

Collaborative Whiteboard

Microsoft Forms

Online Form

Microsoft Office

Office Productivity & Presentation

Qualtrics

Online Surveys & Forms

SharePoint

Database & Workflow Dashboard

Visual Studio Code

HTML, CSS, JS Text Editing

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© 2024 Jessica Gorbett. All right reserved.