Resume

I was responsible for analyzing website and form solutions, strategically planning and implementing improvements, and administering the content management system (CMS). I successfully proposed a CMS migration, developed a new design system for the new CMS, developed CMS training for content editors, and jump-started the website refresh initiative.

I started a new User Experience team, overseeing user experience for campus digital products, including research, content, design, development, and training. I am leading 2 full-time and 3 part-time staff within Information Technology to create user-centric solutions.

In September 2022, my position shifted to Information Technology, where I contributed to the division realignment project. I enhanced technology processes by designing and conducting user research for technology acquisition request forms. Additionally, I conducted workshops to improve the IT service catalog in the customer service portal and developed a product catalog to streamline processes and reduce software duplication. I continued to support Finance and Operations within the IT department.

My position in Finance & Operations, as a Web & Media Developer, expanded role beyond web development to a one person UX Team. In addition to writing front-end code and designing, I actively engaged in user research and led workshops for complex forms and automated workflows. I also collaborated with Business Analysts to help departments select and maximize software.

Working for Finance & Operations, I overhauled web content for 24 departments with a focus on meeting internal audience needs and enhancing operational efficiency. This role required understanding of business processes and services to effectively write, organize, and design content.

This role began as a vector map project for parking but evolved into web development and marketing for all of Public Safety Services. I successfully simplified complex parking systems for campus understanding through web development, mass emails, flyers, brochures, signage, and social media. Subsequently, I heightened campus security awareness by updating police content on the website, designing security and safety annual reports, and creating the Campus Security Authority form.